Leatherwood Eco Rosin

What Is Ecorosin?

ecoRosin is a new line of premium rosins, proudly innovated, designed and created in Australia by Leatherwood Bespoke Rosin. ecoRosin strives to leave a zero footprint on our planet whilst offering string players premium rosin recipes for colourful music making. ecoRosin uses natural, plant based ingredients and resins, including organic waxes and hemp. ecoRosin uses no animal products and is 100% Vegan. ecoRosin is biodegradable, will leave no waste, and estimated CO2e emissions are offset through investment in renewable energy projects.

ecoRosin - Violin / Viola / Cello

• Plant-based resins, organic oils and waxes

• 100% Hemp Dew-retted fabric wrap (Violin Viola & Cello)

• SCS certified recycled container to protect your rosin

• Biodegradable ingredients and materials

• Vegan

• Estimated carbon emissions offset

The ecoRosin recipes offer a clean and precise bite on the string, with a resonant and open sound. A low to medium traction allows for a generous warmth in sonorous playing. The strength of bite on the string is varied in each recipe to suit the Violin, Viola or Cello.

Delivery

We deliver to customers across the UK and worldwide. Once your order has been dispatched, you will receive an email confirmation with your shipping details and tracking number.

We work with trusted courier partners such as UPS and Parcelforce to ensure the safe and prompt delivery of your purchase.

Please note that if you cancel your order for any reason other than those set out in our Returns and Refund Policy (for example, if you change your mind prior to dispatch or shortly after), we reserve the right to deduct any associated payment processing fees—such as PayPal or card transaction charges—from the amount refunded.

Returns and Exchanges

We understand that sometimes a product may not meet your expectations. You may return your item within 30 days of delivery for a full refund, provided it is in its original packaging and in resaleable condition. The cost of return shipping is the responsibility of the customer unless the product is faulty or incorrectly supplied.

Please include your full contact details and either the original invoice or a note clearly stating your name, address, order number, and whether you’d like an exchange or refund.

Returns should be sent to:

Standard Returns Policy

We are happy to exchange or refund any item that is faulty, damaged, or unsuitable for your needs. To qualify, items must be returned within 14 days of receipt, in perfect condition, and in their original sealed packaging with all labels and seals intact.

Your statutory rights are not affected. Please refer to our full Refund Policy below for additional information.

How to Return an Item (UK Customers)

• Pack the item securely in its original packaging (or an alternative sturdy box if necessary).
• Remove any old delivery labels.
• Enclose your invoice or a note including your name, address, contact details, and order number.
• Use a tracked postal or courier service of your choice when sending your return.
• Customers are responsible for the cost of return postage, which will not be reimbursed unless the item is found to be faulty or sent in error.

Once we receive your return, we will process it within 14 days. Refunds will be made to your original payment method, minus any applicable postage costs or transaction fees.

UK Exchanges

If you wish to exchange an item, we will cover the postage for the first replacement to UK addresses. Please include a note with your parcel clearly stating the item you wish to receive in exchange.

International Returns

Customers returning items from outside the UK are required to use a duty-paid service. Returns sent via duty unpaid or held by customs cannot be accepted.

Please securely repack your item (preferably in its original packaging) and remove all old shipping labels. We do not cover international return shipping costs. You must use a tracked, insured service suitable for your region.

Standard Returns Address

Please include your contact details, invoice, or a note indicating whether you would like a refund or exchange. You are responsible for paying return postage costs, and we recommend adequate postal insurance in case your parcel is lost or damaged in transit.

For any return queries, please email enquiries@bridgewoodandneitzert.london.

Refunds

Refunds are issued to the original payment method used for purchase. While we aim to process all refunds within 24 hours of receiving the return, please allow up to 10 working days for the funds to appear in your account, depending on your payment provider.

In cases where an item is faulty, we may reimburse reasonable return postage costs upon confirmation. Please contact us at enquiries@bridgewoodandneitzert.london for assistance.

Refunds will only be processed once the returned goods have been received and inspected. Proof of postage must be retained as evidence of return.

Refund Policy Summary

• Returns are accepted within 14 days of receipt.
• Items must be unused, in their original packaging, with all tags attached.
• Returns without prior approval may not be accepted.
• Certain items are non-returnable, including perishable goods, custom-made items, personal goods, sale items, and gift cards.
• Damaged or defective items must be reported immediately upon receipt.
• Refunds, once approved, are issued to the original payment method. Original shipping charges are non-refundable, and deductions may apply for payment processing fees (e.g., PayPal).

For return requests or questions, please contact: enquiries@bridgewoodandneitzert.london.