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Underwood Bass Pickup
- £195.00 £162.50
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Underwood Bass Pickup for Upright Bass
The original bridge-mounted bass pickup. Great for mid-range and front-of-note sound, used in conjunction with e.g. a Realist you get a full round sound, clear articulation, and tone.
In the 1970s, California-based engineer, inventor, and musician Don Underwood came up with the pickup's design to prove theories he had developed about the operation of the viol bridge. We have used the same design for 40 years. Each bass pickup is still proudly handmade in the USA by the Underwood family. All pickups are meticulously tested at every stage to ensure consistency and quality of work. Our products always have and always will be guaranteed.
Simple and easy to install. No modifications are generally needed. Mount on the bridge, plug in and play.
Important Information About Installation & Returns
Many bass players are unaware of the amount of pressure the bridge can put onto the pickup when it is not frequently checked. The wooden bridge is subject to swelling and shrinking due to humidity and temperature changes. It is important to keep this in mind as you install the pickup and also it is imperative to check the fit regularly to see if the bridge is causing damage to the pickup due to these changes. Most players are transporting their instruments in and out of cars, buildings, etc., and there can be a wide variety of humidity and temperature changes in those moments of transport. The bridge on your bass will swell and shrink much more rapidly than one may think and it is with these changes that the pickup can become over-compressed.
Another frequent occurrence is the player forcing the pickup into the bridge erroneously, in order to keep it snug. When this happens, the chance of the pickup becoming damaged increases tremendously as the potential changes in the bridge due to the above-mentioned swelling will put additional pressure on the pickup. While we strive to build a reliable and solid pickup, we still need your help to ensure that it is installed properly. We cannot repair or replace pickups that have been improperly installed.
?Signs of over-compression include the narrowing of the brass cases, the inside components beginning to stick out, clicking or popping noises when playing, and intermittent signals while playing.
?Some users have told us that when they hear an intermittent signal, their answer is to tighten the pickup in the bridge, which will temporarily make it "work" again, but eventually will break the transducers inside. Remember, the transducer, which is the heart of the pickup, is a crystalline structure and is subject to fracturing when there is too much pressure put onto it. The brass cases are not rigid but manufactured to be flexible, yet this flexibility has a limit and over-compression will squeeze them beyond their working ability.
Please check your fit regularly. You can always modify your bridge to allow for enough space, as detailed in the instruction packet. Make sure to always work under full-string pressure and to take your time. This is the most important piece of advice we can give for your investment. Finding a reputable luthier to do the installation may be preferred.
We guarantee our product within a reasonable range of time and when the pickup is used as we intend and is not modified in any way. Please contact us with any repair or installation questions you may have.
Delivery
We deliver to customers across the UK and worldwide. Once your order has been dispatched, you will receive an email confirmation with your shipping details and tracking number.
We work with trusted courier partners such as UPS and Parcelforce to ensure the safe and prompt delivery of your purchase.
Please note that if you cancel your order for any reason other than those set out in our Returns and Refund Policy (for example, if you change your mind prior to dispatch or shortly after), we reserve the right to deduct any associated payment processing fees—such as PayPal or card transaction charges—from the amount refunded.
Returns and Exchanges
We understand that sometimes a product may not meet your expectations. You may return your item within 30 days of delivery for a full refund, provided it is in its original packaging and in resaleable condition. The cost of return shipping is the responsibility of the customer unless the product is faulty or incorrectly supplied.
Please include your full contact details and either the original invoice or a note clearly stating your name, address, order number, and whether you’d like an exchange or refund.
Returns should be sent to:
Bridgewood and Neitzert
146 Stoke Newington Church Street
London
N16 0JU
United Kingdom
Standard Returns Policy
We are happy to exchange or refund any item that is faulty, damaged, or unsuitable for your needs. To qualify, items must be returned within 14 days of receipt, in perfect condition, and in their original sealed packaging with all labels and seals intact.
Your statutory rights are not affected. Please refer to our full Refund Policy below for additional information.
How to Return an Item (UK Customers)
- Pack the item securely in its original packaging (or an alternative sturdy box if necessary).
- Remove any old delivery labels.
- Enclose your invoice or a note including your name, address, contact details, and order number.
- Use a tracked postal or courier service of your choice when sending your return.
- Customers are responsible for the cost of return postage, which will not be reimbursed unless the item is found to be faulty or sent in error.
Once we receive your return, we will process it within 14 days. Refunds will be made to your original payment method, minus any applicable postage costs or transaction fees.
UK Exchanges
If you wish to exchange an item, we will cover the postage for the first replacement to UK addresses. Please include a note with your parcel clearly stating the item you wish to receive in exchange.
International Returns
Customers returning items from outside the UK are required to use a duty-paid service. Returns sent via duty unpaid or held by customs cannot be accepted.
Please securely repack your item (preferably in its original packaging) and remove all old shipping labels. We do not cover international return shipping costs. You must use a tracked, insured service suitable for your region.
Standard Returns Address
Bridgewood and Neitzert
146 Stoke Newington Church Street
London
N16 0JU
United Kingdom
Please include your contact details, invoice, or a note indicating whether you would like a refund or exchange. You are responsible for paying return postage costs, and we recommend adequate postal insurance in case your parcel is lost or damaged in transit.
For any return queries, please email enquiries@bridgewoodandneitzert.london.
Refunds
Refunds are issued to the original payment method used for purchase. While we aim to process all refunds within 24 hours of receiving the return, please allow up to 10 working days for the funds to appear in your account, depending on your payment provider.
In cases where an item is faulty, we may reimburse reasonable return postage costs upon confirmation. Please contact us at enquiries@bridgewoodandneitzert.london for assistance.
Refunds will only be processed once the returned goods have been received and inspected. Proof of postage must be retained as evidence of return.
Refund Policy Summary
- Returns are accepted within 14 days of receipt.
- Items must be unused, in their original packaging, with all tags attached.
- Returns without prior approval may not be accepted.
- Certain items are non-returnable, including perishable goods, custom-made items, personal goods, sale items, and gift cards.
- Damaged or defective items must be reported immediately upon receipt.
- Refunds, once approved, are issued to the original payment method. Original shipping charges are non-refundable, and deductions may apply for payment processing fees (e.g., PayPal).
For return requests or questions, please contact: enquiries@bridgewoodandneitzert.london.
