Online consumer goods, services and digital content terms and conditions
Terms and Conditions for Online Sales
1. About these terms
1.1 Scope: These terms apply to all products (goods, services, and digital content) supplied by Bridgewood & Neitzert Ltd.
1.2 Please read carefully: These terms explain who we are, how we provide products, your rights, and how to contact us. Contact us if you have questions or need changes.
2. About Us & Contact Details
2.1 Company Info: Bridgewood & Neitzert Ltd, registered in England & Wales (No. 06197611), 146 Stoke Newington Church St, London, N16 0JU. VAT: GB 505 0610 00.
2.2 Contact Us:
Phone: 020 7249 9398
Post: See address above.
2.3 Contacting You: We’ll use the contact details you provide.
2.4 "Writing" includes email.
3. Orders & Contract
3.1 Order Acceptance: Your order is accepted when we email you confirmation.
3.2 If We Can’t Accept: We’ll inform you and won’t charge you.
3.3 Order Number: Please reference this in any communications.
4. Products
4.1 Images & Descriptions: Images are illustrative; actual products may vary slightly. Handmade items may have a 2% size/weight tolerance.
4.2 Packaging: May differ from website images.
4.3 Custom Orders: You are responsible for providing accurate measurements.
5. Changes
5.1 Your Changes: Contact us to request changes. We’ll confirm if possible and any impact on price/timing.
5.2 Our Changes:
Minor: To comply with laws or improve products (won’t affect use).
Significant: We’ll notify you. You may cancel for a refund if you don’t accept.
5.3 Digital Content Updates: We may update digital content to match its description.
6. Delivery & Supply
6.1 Delivery Costs: Shown at checkout.
6.2 Timing:
Goods: Delivered within 30 days unless otherwise agreed.
Services: Start/completion dates as agreed.
Digital Content: Available after order acceptance.
Subscriptions: Supplied until completed, expired, or cancelled.
6.3 Delays: We’ll inform you of delays outside our control. You may cancel for a refund if there’s a substantial delay.
6.4 Collection: Available during business hours.
6.5 Missed Delivery: We’ll leave instructions for redelivery or collection.
6.6 Non-collection: We may charge for storage/redelivery or cancel the contract.
6.7 Access for Services: If you don’t provide access, we may charge extra or cancel.
6.8 Late Delivery: You may cancel if delivery is essential and we miss the deadline.
6.9 Returns After Late Delivery: We’ll refund and cover return costs if you cancel due to late delivery.
6.10 Responsibility & Ownership: You are responsible for goods once delivered; ownership passes after full payment.
6.11 Information Needed: If you don’t provide required details, we may cancel or charge extra.
6.12 Suspension: We may suspend supply for technical/legal reasons or non-payment (after notice).
7. Your Right to Cancel
7.1 General: You can end the contract in certain situations:
Faulty/misdescribed products (see Clause 10)
If we change terms or can’t deliver
If you change your mind (within 14 days, subject to exceptions)
7.2 Goodwill Guarantee: We offer a 30-day return period and cover return costs (more generous than the legal minimum).
7.3 Exceptions: No right to cancel for:
Consumables (e.g., strings, packaging)
Unsealed digital products or software
Completed services
Unsealed hygiene products
Mixed goods
7.4 How long to cancel:
Goods: 14 days from receipt (or last delivery for split orders)
Services: 14 days from order confirmation (no right after completion)
Digital content: 14 days from order, unless download/streaming started
7.5 Other Cancellations: You may cancel at any time before completion but may pay compensation for our costs.
8. How to Cancel & Return
8.1 To Cancel:
Phone: 020 7249 9398
Online: bridgewoodandneitzert.london/contact
Post: See address above
8.2 Returns: Return goods in person, by post, or request collection. Send returns within 14 days of cancellation.
8.3 Return Costs: We pay return costs if products are faulty, misdescribed, or if you cancel due to our changes/errors. Otherwise, you pay.
8.4 Refunds: Processed within 14 days of receiving returned goods or your cancellation notice (for non-goods).
8.5 Deductions: We may reduce refunds for diminished value due to handling beyond what’s allowed in a shop. Delivery refunded at standard rate only.
9. Our Right to Cancel
9.1 We may cancel if:
You don’t pay or provide required information/access
You don’t collect goods
We withdraw the product (with 30 days’ notice)
9.2 Compensation: We may deduct reasonable costs from your refund if you break the contract.
10. Problems & Legal Rights
10.1 Contact us: For questions or complaints, use the contact details above.
10.2 Your rights:
Goods: Must be as described, fit for purpose, and satisfactory quality.
Digital content: Must be as described and fit for purpose.
Services: Must be performed with reasonable care and skill.
10.3 Remedies: You may be entitled to repair, replacement, repeat service, price reduction, or refund.
10.4 Returns: We cover costs if you reject faulty/misdescribed products.
11. Price & Payment
11.1 Prices: Shown on the website, including VAT.
11.2 VAT Changes: We’ll adjust prices if VAT rates change before supply.
11.3 Pricing Errors: If we discover an error, we’ll contact you. We may cancel/refund if the error is obvious.
11.4 Payment:
Goods/digital content: Pay before dispatch/download.
Services: 50% advance, balance on completion (30 days to pay invoice).
11.5 Late Payment: We may charge interest at 5% above Bank of England base rate.
11.6 Invoice Disputes: No interest charged while disputed.
12. Liability
12.1 We’re liable for:
Foreseeable loss/damage due to our breach
Death/personal injury from our negligence
Fraud
Breach of your legal rights
12.2 Not liable for:
Business losses
Losses not foreseeable at contract date
12.3 Property Damage: We’ll repair damage we cause during service, except pre-existing faults.
12.4 Digital Content: We’ll repair or compensate for damage caused by our failure to use reasonable care.
13. Personal Information
13.1 Privacy: We use your data as set out in our Privacy Policy.
14. Other Important Terms
14.1 Transfer: We may transfer our rights/obligations. You need our consent to transfer yours (except for guarantees).
14.2 Third Parties: Only you and we have rights under this contract.
14.3 Severability: If any part is unlawful, the rest remains in force.
14.4 Delay in Enforcement: We can still enforce the contract later if we delay.
14.5 Law & Jurisdiction: English law applies. You may bring proceedings in England, Scotland, or Northern Ireland.
14.6 Dispute Resolution: You may use alternative dispute resolution or the European Commission Online Dispute Resolution platform.
15. Model Cancellation Form
To cancel, you may use the following template:
To: Bridgewood & Neitzert Ltd, 146 Stoke Newington Church St, London, N16 0JU, 020 7249 9398, enquiries@bridgewoodandneitzert.london
I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods/services:
Ordered on/received on:
Name:
Address:
Signature (if paper):
Date:
