We will always endeavour to dispatch any order through our online store within 24 hours of receipt of the order. Goods will normally be dispatched straight from our existing stock. There will, however be occasions where we will have to obtain a product from our suppliers – which will take longer. In this instance we will always notify the customer by email of the expected delivery time, as soon is reasonably possible. In the event that a product is no longer available from our suppliers, we will refund the order within 7 working days.
Delivery options and charges are clearly stated at the point of checkout. All of our delivery charges include our handling and packaging costs. Depending on the postage method selected, there may be tracking information available from the relevant courier. We will provide this to you by email. If you do not have this information, or have a question regarding it, then please call us on 020 7249 9398 or email shop@bridgewoodandneitzert.london
It is important to be aware that some countries will charge import duties on shipments and these are solely the responsibility of the purchaser.
In the rare event that a product is sent in error for another, or if the quantities of a product delivered are incorrect, we must be notified either by telephone on 020 7249 9398 or email shop@bridgewoodandneitzert.london within 3 days of receipt of the goods and within 7 days in writing. After this period no claim will be accepted. If a package is clearly damaged then delivery of the package should be refused. When writing to us please always include the order reference, the problem with the order and in case of damage full details of the damage (pictures are advisable).
Bridgewood & Neitzert Ltd will not accept liability for goods if we have not been notified within 14 days of the payment notification. If an item is mislaid in transit and we have received no notification from you during this period we will not accept liability for replacing the order.
Bridgewood & Neitzert Ltd accepts no liability for any consequential loss or damage whatsoever, however caused.
