Established 1982

Returns & Order Cancellations

We want you to be happy with your purchase. Under UK law, there is also a 14-day cooling-off period after which the purchaser may cancel the contract. This period commences once the goods are received by the purchaser (receipt of goods). If you wish to do this you must notify us by email to This excludes items that cannot be re-sold once opened – such as sealed strings, or rosin.  You must then return the goods at your own expense. You must return the goods in the original packaging and condition.

If the goods are faulty (or not what was ordered), then contact us within 7 days and we will arrange the return at our own expense.

The effective cancellation date of the contract is the date the return is sent. Bridgewood & Neitzert Ltd will refund the purchase price of the goods to the purchaser once the goods have been received back in their original condition.

Goods being returned are to be sent to:

Bridgewood & Neitzert Ltd

146 Stoke Newington Church Street


N16 0JU

United Kingdom