Dampit humidifier

Dampit humidifier

The Story of the Dampit

The nightmare of any musician is to wake up one morning and find their instrument cracked or warped. That condition is caused by weather conditions that threaten the safety of wood instruments. Although problems with dryness have caused repair bills that run into thousands of dollars each year, the trouble is even more serious today due to central heating and air conditioning. With air travel, rapid changes in climate have become yet another source of difficulty because such changes are hard on the instrument.

The inventor of the DAMPIT, Ralph Hollander, began his search for proper humidification of his own instruments by hanging his violin in the bathroom over a tubful of water, keeping his instrument surrounded by half-drowned plants, and setting pans of water on radiators.

None of these methods got to the heart of the matter the inside of the instrument, unprotected by the varnish that coats the outside.

One morning, Hollander experienced his own nightmare when he awoke to find his valuable old Italian violin cracked. The repair bill was stiff and he was determined never to let such a calamity happen again. He decided to research the problem by asking two questions: What happens to thinly cut wood that was originally seasoned in an area of high humidity but which is put to use in an area where the humidity is low? Also what would happen to wood of this kind if the seasoning process and the place of use was reversed?

In answering these questions, Hollander realized that it was the raw inner surfaces of the instrument that are particularly susceptible to absorbing and losing moisture. He figured that the humidification had to reach inside the instrument to be truly effective.

Hollander began to experiment with different instruments, different sizes of sponge and the punching of different sized holes in the covering for continuous but controlled release of moisture. After much testing, he produced a product that he called the 'DAMPIT' which keeps an atmosphere of humidity just high enough to maintain the optimum conditions for the instrument.

the DAMPIT's first customer was Jacques Francais, master violin restorer of his time. Although this prominent person supported the new invention, other musicians laughed at it as if it were a gimmick. With time, however, musicians approached Hollander, asking him to make the dampit for their instruments.

Eventually, master musicians all over the world began to sing praises of the dampit because it provided the first real solution to the dryness, cracking and warping of wood musicians had battled for centuries.

Delivery

We deliver to customers across the UK and worldwide. Once your order has been dispatched, you will receive an email confirmation with your shipping details and tracking number.

We work with trusted courier partners such as UPS and Parcelforce to ensure the safe and prompt delivery of your purchase.

Please note that if you cancel your order for any reason other than those set out in our Returns and Refund Policy (for example, if you change your mind prior to dispatch or shortly after), we reserve the right to deduct any associated payment processing fees—such as PayPal or card transaction charges—from the amount refunded.

Returns and Exchanges

We understand that sometimes a product may not meet your expectations. You may return your item within 30 days of delivery for a full refund, provided it is in its original packaging and in resaleable condition. The cost of return shipping is the responsibility of the customer unless the product is faulty or incorrectly supplied.

Please include your full contact details and either the original invoice or a note clearly stating your name, address, order number, and whether you’d like an exchange or refund.

Returns should be sent to:

Standard Returns Policy

We are happy to exchange or refund any item that is faulty, damaged, or unsuitable for your needs. To qualify, items must be returned within 14 days of receipt, in perfect condition, and in their original sealed packaging with all labels and seals intact.

Your statutory rights are not affected. Please refer to our full Refund Policy below for additional information.

How to Return an Item (UK Customers)

• Pack the item securely in its original packaging (or an alternative sturdy box if necessary).
• Remove any old delivery labels.
• Enclose your invoice or a note including your name, address, contact details, and order number.
• Use a tracked postal or courier service of your choice when sending your return.
• Customers are responsible for the cost of return postage, which will not be reimbursed unless the item is found to be faulty or sent in error.

Once we receive your return, we will process it within 14 days. Refunds will be made to your original payment method, minus any applicable postage costs or transaction fees.

UK Exchanges

If you wish to exchange an item, we will cover the postage for the first replacement to UK addresses. Please include a note with your parcel clearly stating the item you wish to receive in exchange.

International Returns

Customers returning items from outside the UK are required to use a duty-paid service. Returns sent via duty unpaid or held by customs cannot be accepted.

Please securely repack your item (preferably in its original packaging) and remove all old shipping labels. We do not cover international return shipping costs. You must use a tracked, insured service suitable for your region.

Standard Returns Address

Please include your contact details, invoice, or a note indicating whether you would like a refund or exchange. You are responsible for paying return postage costs, and we recommend adequate postal insurance in case your parcel is lost or damaged in transit.

For any return queries, please email enquiries@bridgewoodandneitzert.london.

Refunds

Refunds are issued to the original payment method used for purchase. While we aim to process all refunds within 24 hours of receiving the return, please allow up to 10 working days for the funds to appear in your account, depending on your payment provider.

In cases where an item is faulty, we may reimburse reasonable return postage costs upon confirmation. Please contact us at enquiries@bridgewoodandneitzert.london for assistance.

Refunds will only be processed once the returned goods have been received and inspected. Proof of postage must be retained as evidence of return.

Refund Policy Summary

• Returns are accepted within 14 days of receipt.
• Items must be unused, in their original packaging, with all tags attached.
• Returns without prior approval may not be accepted.
• Certain items are non-returnable, including perishable goods, custom-made items, personal goods, sale items, and gift cards.
• Damaged or defective items must be reported immediately upon receipt.
• Refunds, once approved, are issued to the original payment method. Original shipping charges are non-refundable, and deductions may apply for payment processing fees (e.g., PayPal).

For return requests or questions, please contact: enquiries@bridgewoodandneitzert.london.