Our exclusive 30-day money-back guarantee covers the purchase of instruments and bows, you have 30 days from when you receive your order to evaluate and satisfy yourself. If you are not completely satisfied you can return the goods to us for a full refund, or exchange. The goods must be returned to us in perfect condition.
You will be responsible for the cost of returning all goods, either by post or courier. You may also return instruments or accessories in person at our London shop.
If you wish to return goods, please advise us by email . The goods should be unopened and wrapped in the original packaging. Extra care should be taken with fragile items. The package should be clearly addressed to:
Bridgewood and Neitzert Ltd
146 Stoke Newington Church Street
We will let you know by telephone or email as soon as the goods have been received. Your refund or replacement will be processed as quickly as possible. All refunds will be issued to the debit or credit card originally used to make payment. Please allow 10 working days for this to reach your account.