Millant Deroux Rosin

Millant Deroux Rosin

Millant Rosin

Since 1884

The originator of this famous rosin was the french violin maker, Sebastian-August Deroux. He was born in Mirecourt in 1848 and moved to Paris in 1884. At that time he started a rosin he called Colophane Deroux. Mr. Deroux had only one child, a daughter named Blanche who married a Mr. Leon Millant (not a violin maker). Their sons, Roger and Max became violin makers and took over the rosin manufacturing when their grandfather, S.A. Deroux died in 1919. In 1925, Roger and Max improved the quality of the rosin in order to increase the adhesion of the bow to the strings and at the same time, reduce the rosin dust. At that time, they added their name, to that of Mr. Deroux so from that time to the present, it has been known as Colophane Millant-Deroux. In addition, they created the logo of the cat playing the cello which they placed on the center of the cover. During the 1950's, American and Japanese customers began to call this rosin Cat Brand and this nickname is still alive. Mr. Bernard Millant succeeded his father Max, and his uncle Roger and produced this famous rosin until December of 1975. The acclaimed violinst Mr. Snorri Thorvaldsson assumed production and since that time has developed additional rosins while keeping the spirit of the original formula. Five years ago, his son Alexandre Thorvaldsson assumed control of the firm. He is committed to producing the finest rosin available. All of the rosin is still produced in a centuries-old farmhouse located in a little village 30 miles east of Lyon. Due to the world-wide popularity of Millant-Deroux rosin there have been imitations appearing on the market over the last year. Please read the information on the red cover very carefully. Accept only the genuine article.

DELIVERY

We deliver to customers based in the UK and WORLDWIDE. After your order has been dispatched, you'll be notified via email with your shipping information and tracking number. We're happy to partner with reliable shipping companies like UPS and Parcelforce to guarantee the secure delivery of your purchase. 

RETURNS AND EXCHANGES

If the product you received doesn't meet your expectations, you can return it within 30 days of delivery for a full refund. The returned item must be in its original packaging, and the cost of return shipping will be borne by you, unless the product is faulty. Please remember to include your contact information with the return and, if possible, a tracking number. The returns should be sent to the following address:

Bridgewood and Neitzert

146 Stoke Newington Church Street

London

N16 0JU

RETURNS

At times, returning items may be necessary, and we've streamlined the process for your convenience. We're happy to exchange or refund any items that are faulty or unsuitable for your needs. To qualify for a refund or exchange, items must be in perfect condition and returned to us within 14 days of receipt. Additionally, they must be returned in their original sealed packaging with any labels or seals still attached and intact. Your statutory rights remain unaffected, and our Refund Policy provides additional information.

HOW TO RETURN

UK RETURNS

Here are the steps on how to return an item:

1. Pack the item securely in its original packaging. If you no longer have the original packaging, you can use another sturdy box.
2. Remove the delivery label from the original packaging.
3. Print and complete the Returns Form. You can find the Returns Form on our website.
4. Include the Returns Form with your return.
5. You can return your item using any tracked service. We do not pay for returns.
6. Alternatively, you can request a return shipping label from us. This only applies to items originally sent with Royal Mail. You will need access to a printer. The cost of the return will then be deducted from the refunded amount.

Once your return has been received, we will process it within 14 days. You will then be refunded the full amount of your purchase, minus the cost of the return shipping if applicable.

UK RETURNS

If you need to make an exchange for your order in the UK, no worries! We've got you covered. We'll take care of the postage for the first replacement item, so you don't have to pay twice. To ensure a smooth process, kindly print and fill out our Returns Form and send it back with your return.

INTERNATIONAL RETURNS

For international returns, including those from the European Union and other parts of the world, it is important to use a duty-paid service when shipping back items. Any returns sent via a duty unpaid option will not be accepted. It is recommended to pack the items securely, removing the delivery label but using the original packaging if possible. Please note that we do not cover the costs for returns, so it is your responsibility to use a suitable international tracked service.

STANDARD RETURNS

To return your item(s), securely wrap them in a jiffy bag or box without damaging the product packaging. Then, send the package to the following address:

Bridgewood and Neitzert

146 Stoke Newington Church Street

London

N16 0JU

Include your returns form or invoice and indicate whether you'd like an exchange or refund so we can process your return efficiently. Please note that you'll be responsible for paying the postage costs, and we recommend obtaining sufficient postal insurance to protect your item if it gets lost during transit.

If you have any questions about returning your item(s), please send an email to enquiries@bridgewoodandneitzert.london

REFUNDS

We will process your refund through the payment method you originally used. Our team strives to complete all refunds within 24 hours, but kindly allow 10 working days during peak periods for the refund to appear in your account. You will receive an email from us once the refund has been processed.

If there is a fault with the item, we may refund reasonable postage costs. Please email us at enquiries@bridgewoodandneitzert.london for assistance.

Please note that our Refund Policy applies, which includes receiving and inspecting the goods before issuing any refunds. Additionally, proof of postage will be required.

Our company's policy regarding refunds is subject to certain terms and conditions. Refunds will only be issued after we have received and inspected the returned goods. We require proof of postage for our records. For further details, please refer to our Refund Policy below.

REFUND POLICY

Our return policy allows you to request a return within 14 days of receiving your item.

To qualify for a return, the item must be unused, in its original packaging with tags intact, and accompanied by the receipt or proof of purchase.

If you want to initiate a return, please contact us at enquiries@bridgewoodandneitzert.london

You will receive a return shipping label and instructions on how and where to send the package if your return is accepted. Items returned without prior approval may not be accepted.

If you have any questions regarding the return process, please don't hesitate to contact us at enquiries@bridgewoodandneitzert.london

Damages and issues

When you receive your order, it is important to check for any damages or issues. In case you receive a defective or damaged item, or even the wrong product, please get in touch with us without delay. This will help us investigate the matter and take corrective action to make things right.

Exceptions / non-returnable items

We regret to inform you that there are some items that we cannot accept returns for. These include perishable goods, custom-made products, and personal items. If you have any doubts or queries regarding your specific purchase, do not hesitate to contact us.

Additionally, kindly note that we do not entertain returns for sale items or gift cards.

Exchanges

The most efficient method to obtain the desired item is by returning the current item and purchasing the new one separately once the return has been approved.

Refunds

Once we receive and examine your returned item, we will inform you about the approval or rejection of your refund request. If approved, the refund will be issued to your original payment method, but the shipping cost will be deducted. Please note that the refund processing time may vary depending on your bank or credit card company.